An AI assistant that knows your company
A chatbot connected to your company's knowledge: questions and answers, pricing, documents and order history. It answers precisely because it searches your data rather than the resources of the entire internet.
The difference between a chatbot and an assistant connected to your data
A chatbot running on an off-the-shelf model answers with whatever the model retained from the internet – including competitors' offers and prices from two years ago. An assistant connected to your documents answers solely on their basis. If the information is not there, it says so directly instead of guessing.
Where we deploy the assistant
On a company website, in an online shop and inside a SaaS application panel. The assistant works around the clock, so questions about opening hours, product availability and order status stop reaching the mailbox.
Automation around the assistant
Classification of enquiries arriving in the CRM, competitor monitoring, content generation, connecting the shop, mail and administration panel. The assistant is often one element of a wider information flow rather than a standalone addition to the website.
Questions and answers
Where does the assistant obtain knowledge about my company?
From the material you provide: the website, pricing, list of questions and answers, documents and – where an integration is built – the order database. The scope of data is agreed before deployment.
What happens if a customer asks about something outside that scope?
The assistant states that it does not hold such information and points to the company's contact details. An invented answer is worse than none.